Question 1

How do I place an order on khako.com?

Accepted Answer

Browse through our collections and select the item(s) you love. Choose your size and click ‘Add to Cart’. Once ready, head to checkout to complete your purchase.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards, UPI, net banking, and wallet payments via our secure payment gateway.

Question 3

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking link via email or SMS. You can use this to monitor your shipment’s status in real-time.

Question 4

How long will my order take to arrive?

Accepted Answer

Domestic orders are typically delivered within 4–7 business days. Delivery timelines may vary based on location and order volume during festive periods.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we ship globally. Shipping charges and delivery timelines for international orders will be shown at checkout.

Question 6

Do you ship internationally?

Accepted Answer

Yes, we ship globally. Shipping charges and delivery timelines for international orders will be shown at checkout.

Question 7

Can I modify or cancel my order after placing it?

Accepted Answer

Unfortunately, once an order is placed, it cannot be modified or canceled. Please review your cart carefully before checking out.

Question 8

What is your return policy?

Accepted Answer

Returns are accepted within 7 days of delivery, provided the product is unused, unwashed, and in its original packaging. Visit our Refund Policy page for full details.

Question 9

Are custom orders returnable?

Accepted Answer

All custom and made-to-measure orders are final and not eligible for return or exchange.

Question 10

Is it safe to shop on khako.com?

Accepted Answer

Absolutely. Our website uses secure SSL encryption and trusted payment gateways to ensure your information is always safe.

Question 11

How do I contact customer support?

Accepted Answer

You can reach us at support@khako.com.(mailto:support@khako.com) Our team is available Monday to Saturday, 10 AM – 6 PM IST.